Brighter Futures Privacy Policy

At Brighter Futures, we are committed to protecting and respecting your privacy. This policy applies to all personal data collected by Brighter Futures under the Data Protection (Jersey) Law 2018. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), contact us or access our services.

When contacting and engaging with Brighter Futures you will be provided with a copy of this privacy policy and we will ask you to confirm you are in agreement before we will be able to process your requests further. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Contact Details

Any questions regarding this policy and our privacy practices should be sent by email to or by writing to Brighter Futures, The Bridge, Le Geyt, St Saviour, JE2 7NT. Alternatively, you can telephone 01534 449152.

You have the right to make a complaint at any time to the Office of the Information Commissioner (“OIC”) Telephone: +44 (0)1534 716530,

Office of the Information Commissioner
Brunel House
Old Street
St Helier

the Jersey supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the OIC so please contact us in the first instance.

Who are we?

Brighter Futures is a fidéicommis, constituted under Loi  (1862) sur les teneures en fidéicommis et l'incorporation d'associations, charity based in Jersey, Channel Islands, which supports parents, carers, children and young people. We are registered with the Association of Jersey Charities (registration number AJC 320). We provide a number of free programmes and services to help support the parents and carers we meet. Parents and carers come to us for a variety of reasons and from across the social system.

Brighter Futures is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).

How do we collect information from you?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our products or services by email, post or telephone;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • make a donation to us;
  • enter a competition, promotion or survey; or
  • give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

  • Technical Data from the following parties:

(a)  analytics providers such as Google based inside or outside the EU; and

(c)  search information providers based inside or outside the EU.

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the EU.
  • Other service providers and our associated agencies and referrers based in Jersey.

What type of information is collected from you?

If you are accessing services we require information from you that includes your personal contact details, the nature of your query and information that you choose to disclose which is relevant to us providing you with access to our services and the fulfilment of our duties to you. If you are a client, this may include special categories of personal data (as detailed below).

As a donor, volunteer or if you sign up to our newsletter, the personal information we collect will include your name, address, email address, telephone number, your link to the charity (for example, donor/friend/event attendee) as well as information regarding your donation.

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details. We do not take donations directly online; these are handled through a secure third party site such as who manages their own information storage. Please refer to their privacy policy for more information.

Transaction Data includes details about payments to and from you and other details of products and services you donated to.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Special categories of personal data this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your information used?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • where we need to perform the contract we are about to enter into or have entered into with you;
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • where we need to comply with a legal or regulatory obligation;
  • process a donation that you have made;
  • process information requests that you have submitted;
  • assess an application made to Brighter Futures;
  • carry out our obligations arising from you accessing our services and programmes;
  • deal with entries into a competition or event invitations;
  • seek your views or comments on the services we provide;
  • administrate our services ;
  • enhancing the value of support;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services; process a grant or job application;
  • inform you of educational and related purposes consequential to Brighter Futures;
  • contact you in connection with maintenance or improvement of our governance;
  • to pass on to supporting agencies who will work with you in the future to ensure you receive the support you require – only with your prior consent.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.

For any individual accessing our services we will hold your personal information on our systems for a maximum of 7 years from the date of discharge from our services. For any individual donating, volunteering or requesting information from Brighter Futures we will hold your data on our database until you request to be removed or for up to 10 years after our last contact or donation from you.


We have set out below, in a table format, a description of all the ways we plan to use your personal data, including any special categories of personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please CONTACT US if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.


Type of data

Lawful basis for processing including basis of

To register you as a new client

(a) Identity
(b) Contact
(c) Special categories of personal data


(a) Performance of a contract with you
(b) Necessary for our legitimate interests as an NGO in
the course of our legitimate activities

To process your donation:
(a) Manage donations, fees and charges
(b) Collect and recover money owed to us

(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications


(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover
funds donated to us)

To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey


(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications


(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our
records updated and to study how customers use our

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications

(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how
customers use our services, to develop them and grow
our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)


(a) Identity
(b) Contact
(c) Technical

(a) Necessary for our legitimate interests (for running our
business, provision of administration and IT services, network
security, to prevent fraud and in the context of a business
reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation


To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you


(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical

Necessary for our legitimate interests (to study how customers
use our products/services, to develop them, to grow our
business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical
(b) Usage

Necessary for our legitimate interests (to define types of
customers for our products and services, to keep our website
updated and relevant, to develop our business and to inform
our marketing strategy)

To make suggestions and recommendations to you about services that may be of interest to you


(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Special categories of personal data

Necessary for our legitimate interests (to develop our

To protect the life of a data subject or another person, where the data subject is physically or legally incapable of giving consent

(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Special categories of personal data

Necessary for vital interests

To carry out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law

(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Special categories of personal data

(a) Necessary for our legitimate interests
(b) Necessary to comply with a legal obligation
(c) Necessary for vital interests


Who has access to your information?

If you are accessing Brighter Futures services or enquiring about accessing services, your information is disclosed only to those third parties who require your details to fulfil our requirements to you with your prior consent unless there are safeguarding concerns for a child’s safety. 

Brighter Futures acts as the information controller and works with a processor (database management software) to securely store and manage your information.

In the case of donors, volunteers and clients we may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings or provide you with support services). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties, beyond the Brighter Futures partners, for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law. For example: a court order or for the purposes of prevention of fraud or other crime.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do within the community, then you can select your choices by notifying us when we request your consent by email or post.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or phone: 01534 449152

The right to be forgotten

Under the Data Protection (Jersey) Law 2018 all individuals have the right to have their personal data erased. Individuals can make a request for erasure verbally or in writing and we will respond to this request within one month. The right is not absolute and our legal obligations supersede above the right to be forgotten.

How you can access and update your information

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If any of the information we hold is inaccurate or out of date, please email us at: or by writing to Brighter Futures, The Bridge, Le Geyt, St Saviour, JE2 7NT. Alternatively, you can telephone 01534 449152.

You have the right to ask for a copy of the information Brighter Futures holds about you, to request this information please email  You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Security precautions and breach policy

When you give us personal information, we take steps to ensure that it’s treated securely. We do not hold any payment details on record and information falling within special categories of personal data is stored on a secure database in accordance with best practice security methods and is never transferred without encryption in place.

In the event of personal data breaches, we will report directly to Information Commissioner of Jersey within 72 hours of becoming aware of the breach, where feasible. In the case of a high risk breach which affects our clients and donors, we will inform those individuals without undue delay.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you from the information you have provided to us where we have received your prior consent in accordance with this privacy policy. We may make use of additional information about you when it is available from external sources listed in this policy to help us do this effectively.

Use of 'cookies'

Cookies are files which can be stored on your computer when you visit a website. These files contain information about the webpages you look at so that the next time you visit the site it can be customised to meet your needs. No personal information is collected.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We aim to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ we must obtain your parent/guardian’s permission before processing your personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside Jersey and the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined below:

If you use our services while you are outside Jersey or the EU, your information may be transferred outside Jersey or the EU in order to provide you with those services.

Review of this policy

We keep this policy under regular review and may, at any time, revise this privacy statement. Where there are material changes to this privacy policy we will use reasonable endeavours to update you of these. This policy was last updated in May 2018.

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Brighter Futures The Bridge Le Geyt Road St Saviour Jersey JE2 7NT Tel: 01534 449152 Fax: 01534 449155 Email: Please note; Any compliments or complaints should be directed to the Manager of Brighter Futures in the first instance. A copy of our Complaints Policy and Procedure is available on request.

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